FAQ
Curious about eSIM? Here are the answers.
What is an eSIM?
An eSIM (embedded SIM) is a digital SIM that lets you activate a cellular plan without using a physical SIM card.
How do I install the eSIM after purchase?
After purchase, you'll receive a QR code via email. Scan it using your phone's camera in the "Add eSIM" settings.
Can I use the eSIM on any device?
No, only eSIM-compatible and unlocked devices are supported. Please check compatibility before purchase.
Is the eSIM a one-time purchase or a subscription?
We offer both one-time data packages and recurring subscription plans. Please check the product description.
Can I reuse an eSIM once deleted?
No, most eSIMs cannot be reused once deleted. Please do not delete your eSIM unless instructed.
Can I use your eSIM while traveling abroad?
Yes, we offer global and regional eSIMs. Check the coverage area before purchasing.
What should I do if I don’t receive the eSIM or have activation issues?
Please contact our support team via [chat/email/phone] and we’ll help you promptly.
Can I get a refund if the eSIM doesn’t work?
Refunds are available if the eSIM cannot be activated due to technical issues on our end. See our refund policy for full details.
What payment methods are accepted?
We accept credit/debit cards and some local payment methods depending on your country.
Can I get a refund after purchasing an eSIM?
Refunds are only available if the eSIM hasn't been activated. Please contact support within 24 hours of purchase.
How long does it take to receive my eSIM after purchase?
You’ll receive the eSIM via email within minutes of completing your order.
My eSIM isn't connecting to the internet. What should I do?
Please make sure roaming is enabled and the correct eSIM is selected as your mobile data line. Restart your device.
I accidentally deleted my eSIM. Can I get a new QR code?
Yes, please contact customer support. In most cases, we can reissue your eSIM once per order.
How long is the eSIM valid for?
It depends on the plan you choose. Most plans are valid for 7, 15, or 30 days from activation.
Can I use the eSIM in multiple countries?
Yes, if you purchase a regional or multi-country plan. Please check the country list in the plan details.
